Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
I think he is just that good and being modest.Karl E., Danville, CACustomer since Sep 2015“Pascal recently help me with an impossible “Hail Mary” as he puts it. I think he is just that good and being modest.
My premiums were set to significantly increased this year. I contacted other agencies, who were all higher. Hearing my disappointment, Pascal worked and found an alternative, which actually lowered my premium from the previous year.
Thank you Pascal for your continued support with my home, auto, umbrella, and rental property needs!”
He's very knowledgeable and easy to talk with. Not pushy in the least bit.Joe S., Milpitas, CACustomer since Sep 2018“I was looking for a new insurance company but dreaded the whole getting new quotes process. Fortunately, I found some very positive reviews on my employees blog site for Steve. He’s not even in my town. I gave him a call and he was more than happy to review my current policies. He’s very knowledgeable and easy to talk with. Not pushy in the least bit. I couldn’t believe how much he saved me. I even added umbrella coverage and am still paying less for everything. So glad I met Steve. Highly recommended!!! Thanks Steve.”
Extremely competitive policy pricing and his service is outstanding.Dara D., Rancho Cordova, CA“My husband and I went through Steve for all our home and auto policies. I am a mortgage broker so I understand how brokering insurance (and mortgages) work. Steve is able to provide extremely competitive policy pricing and his service is outstanding. Whenever I have a client in need of homeowners insurance, I recommend they get a quote from Steve. Thanks for your great work, Steve!”
He is patient with your questions and concerns.Mark B., Alhambra, CA“It has been a great joy to have this agency available to any and all your needs. I have been able work with Steve to get an affordable home insurance. He is patient with your questions/concerns and he will definitely help point you in the right direction based on what your needs are. They are up to date with today’s technology so they can be reached via phone call, text, email and in person. In today’s times it is great to know that all outlets can be used to find your agent, just in case you need them right away.”
Steve really takes his time and provides consultation and advice based on my individual situation.Lynette Q., Folsom, CA“I have been with Carlson agency for a few years for my home and auto insurance. Steve is very honest and he cares about his customers. I think Steve is very different compared to other insurance agents that he is not just a salesman who is trying to get business, but instead he really takes his time and provides consultation and advice based on my individual situation. I appreciate every conversation I have with him. Dalis is always very friendly and responsive. Great agency in the area!
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They are knowledgeable, professional, helpful, nice and rates are competitive!Phyllis S., San Jose, CA“Three years ago we moved from Switzerland to San Jose, CA. Prior to Switzerland we lived in Arizona. We knew no one here so my agent in Arizona referred me to Steve Carlson at Carlson Agency. I have nothing but good things to say about Steve and his staff. They are prompt on correspondence which has been email and telephone. They are knowledgeable, professional, helpful, nice and rates are competitive! We started off with renters insurance with them then bought a house and now have homeowners and car insurance with them. They are the best!
”- MG
- CCCurtis C., Orangevale, CACustomer since Dec 2019
“Steve is great to work with. He’s very timely and organized, and was extremely helpful when I needed to make decisions on my family’s vehicle and home insurance. He responds quickly and every step of my transaction was handled professionally and competently. Dealing with insurance agencies can be stressful and unpleasant, so I’m glad I’m working with Steve, who clearly demonstrates his commitment to customer service by asking me about my coverage goals, listening to my concerns, and offering well-reasoned options for me to consider. Give him a call…you’ll be glad you did.”
- RHRandy H., Shingle Springs, CACustomer since Dec 2019
“Steve had excellent customer service. Steve was informative & very trustworthy in my opinion. Steve offered honest recommendations & helped with my insurance needs. I would highly recommend Carlson insurance to both family & friends and I am currently using them myself.”
Virginia B., Olivehurst, CACustomer since May 2016“Literally BLOWN AWAY With the level of customer service and personal support! I worked with Steve for years at my previous place of employment, that offered payroll deductions and he was always responsive, polite, and on top of my many questions lol…honestly made me feel like I was his only client! When I relocated to a new place of employment I was forced to go with the big guys for service, it didn’t take long for me to return back to Carlson! What a HUGE DIFFERENCE in support! I couldn’t believe the long waits, the promise to call back but I’d be the one doing the call backs every single time, different agents every single time! I put up with this for a year! I had to find my old Insurance agency quick! And it took Steve a matter of minutes to do what I was trying to do with Mercer for Months! Smh! True saying of you know what you have when it’s gone! They can keep the payroll deductions I’m going home!! And you want to know the REALLY sad part! I’m not only getting 100% better service they were charging me three times (no exaggeration) the amount Steve was able to find me! Horrible service and they over charged me! Seeee ya! Thank you Steve and Carlson agency for your prompt and excellent customer service! It is off the charts!”
- JA
Alex T., Folsom, CACustomer since Aug 2019“It was a great pleasure to visit Carlson Agency and to insure my car there. Unlike in other agency, the atmosphere is very relaxing and friendly. I have just moved from another country and not familiar with the insurance system in US. Steve explained me all the details and showed several options. He answered all my questions and even gave me some advice on how to negotiate a car price at a dealership. It was a very positive experience. I will buy all my next insurance in this agency.
An important note for immigrants: you can insure your car here without a US license having only an international license from your home country.”