Client Reviews

Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.

  • SC

    “Steve was a wonderful agent! He helped me get the best deals for both my auto and renter’s insurances during my move into town and was so kind through the entire process. He was also very professional and prompt! Appreciate the fantastic service!”

  • HH

    “Steve Carlson is great! I hate getting on the phone so I mostly communicate with him or the office via email. They are always responsive, super helpful, and great with follow-up. Steve has helped me and my family establish policies multiple times. Thanks for all you do!”

  • Sridharan Thiruvengadam

    “Steve is very friendly and helps out patiently in selecting the right plan. Had a great experience working with his agency.”

  • TB

    “Steve Carlson is always there for you. Had trouble on a Friday night and tried to work it out directly with the insurance company. Didn’t work out so well. I tried calling Steve and he picked up and sorted out my issue and we were good to go on a Friday night. He always has your back and provides very good competitive rates. Wouldn’t work with anyone else. Thanks Steve!”

  • Olga Koteoglou

    “Steve and his wife provide great customer service. They are very happy to explain things and don’t always recommend the cheapest option but the option that makes more sense for the customer. I ended up saving a lot of money and getting better coverage. Absolutely recommend.”

  • Ernie Tomasilli

    “We have been with the Carlson Agency Insurance Services for approximately 6 years have Home, Auto and Umbrella policies with them. The staff is courteous and helpful and are always on the ball. They have saved us a lot of money by insuring through them.”

  • Laurie May

    “I was so pleased with my experience with the Carlson Agency. Steve was so patient and knowledgeable giving us many options. We ended up saving a lot of money for more coverage. I definitely recommend this business!”

  • GG

    “We’ve been using Carlson Agency for years. Wouldn’t think about going to somebody else. Best service tailored to your specific needs. Saves you time and money!!!”

  • Tengfei Liu

    “Steve was extremely helpful. He is very knowledgeable and prompt. He patiently went through details of insurance policy and explained pros and cons when I had doubt. I did many online quotes and none of them were comparable to what they provided. I had my auto & home insurance with Carlson in the past 5 years and will continue to use them. I received 5-star service and I highly recommend to those who are looking for quality and competitive insurance.”

  • DH

    “I’ve had the pleasure to work with Steve Carlson multiple times (both personal insurance as well as business insurance). Both times he came back with quotes much better than what I have currently. He also helped my friend save a lot of money. He was prompt in his replies, and detailed with what was needed. He never pressures you to sign anything and always explains the facts to help me make an educated decision that would benefit me. If I could, I have give a much higher rating. Definitely plan on giving out his number to friends/family/co-workers.”

  • MY

    “When I discovered that my previous agent in Washington state had bungled the transfer of my insurance coverage to my new home in California, I called Steve Carlson out of the blue based on his location. He immediately devoted a couple of hours to straightening out the other agent’s mistakes and ensuring that my home and cars at the new location were properly insured. I appreciate his immediate attention and good advice in adjusting my coverage.”

  • LG

    “Steve has managed my insurance policies for quite a few years (this review is long overdue) and he has been absolutely amazing. Always provided excellent service and given me options that I hadn’t even thought of. It’s reassuring that my agent has my back and also does periodic checks to evaluate my portfolio to make sure it still makes sense or I should cancel or add certain line items/policies. I highly recommend Steve. He is fabulous to work with – prompt in responding, very knowledgeable, professional, and very pleasant to work with.”

  • DK

    “I’m brand new to Steve’s agency, and quite happy. He re-wrote my 3 policies (homeowners, Car, and Umbrella), and happy to say he saved me over $1000/year. (yes, that’s a real number).

    He also reviewed the coverages, and options, and let me know what I needed, and which coverages would apply best to my family. He didn’t try to upsell anything extra, but rather created a comprehensive plan to cover what was needed between the 3 policies.

    Thanks Steve!”

  • Donna Tanaka

    “Steven Carlson, Broker, is THE MAN! When you Require the person to look out for your best interest in your Auto/Home, Life Insurance and any other quality of life protection, look no further. We have known Steven for over 15 years and couldn’t live without his expertise and straight forward advice for our life protection needs.”

  • DA

    “Love these guys. Found them online and was amazed at the customer service. I look for good reviews so was happy to see these guys had a few even though they were not near me. Dallas was super nice, took all my info and Steve called me back with a quote within an hour. Most insurance companies make you feel like they are doing you a favor and take forever to get you set up. This was so painless and easy, just can’t believe I found a good agent. Had auto insurance in a few hours with follow up email. Wish all companies were this good at doing their job!”