Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- JA
Alex T., Folsom, CACustomer since Aug 2019“It was a great pleasure to visit Carlson Agency and to insure my car there. Unlike in other agency, the atmosphere is very relaxing and friendly. I have just moved from another country and not familiar with the insurance system in US. Steve explained me all the details and showed several options. He answered all my questions and even gave me some advice on how to negotiate a car price at a dealership. It was a very positive experience. I will buy all my next insurance in this agency.
An important note for immigrants: you can insure your car here without a US license having only an international license from your home country.”
- JA
- SCShirley C., Citrus Heights, CACustomer since Dec 2018
“Steve was a wonderful agent! He helped me get the best deals for both my auto and renter’s insurances during my move into town and was so kind through the entire process. He was also very professional and prompt! Appreciate the fantastic service!”
- HHHeather H., Sacramento, CACustomer since Dec 2013
“Steve Carlson is great! I hate getting on the phone so I mostly communicate with him or the office via email. They are always responsive, super helpful, and great with follow-up. Steve has helped me and my family establish policies multiple times. Thanks for all you do!”
- TBTom B., Carmichael, CACustomer since Aug 2012
“Steve Carlson is always there for you. Had trouble on a Friday night and tried to work it out directly with the insurance company. Didn’t work out so well. I tried calling Steve and he picked up and sorted out my issue and we were good to go on a Friday night. He always has your back and provides very good competitive rates. Wouldn’t work with anyone else. Thanks Steve!”
Olga K., Folsom, CACustomer since Sep 2018“Steve and his wife provide great customer service. They are very happy to explain things and don’t always recommend the cheapest option but the option that makes more sense for the customer. I ended up saving a lot of money and getting better coverage. Absolutely recommend.”
Ernie T., Sacramento, CACustomer since Nov 2012“We have been with the Carlson Agency Insurance Services for approximately 6 years have Home, Auto and Umbrella policies with them. The staff is courteous and helpful and are always on the ball. They have saved us a lot of money by insuring through them.”
- GG
Tengfei L., Fairfield, CACustomer since Oct 2013“Steve was extremely helpful. He is very knowledgeable and prompt. He patiently went through details of insurance policy and explained pros and cons when I had doubt. I did many online quotes and none of them were comparable to what they provided. I had my auto & home insurance with Carlson in the past 5 years and will continue to use them. I received 5-star service and I highly recommend to those who are looking for quality and competitive insurance.”
- DHSan Francisco, CA
“I’ve had the pleasure to work with Steve Carlson multiple times (both personal insurance as well as business insurance). Both times he came back with quotes much better than what I have currently. He also helped my friend save a lot of money. He was prompt in his replies, and detailed with what was needed. He never pressures you to sign anything and always explains the facts to help me make an educated decision that would benefit me. If I could, I have give a much higher rating. Definitely plan on giving out his number to friends/family/co-workers.”
- MYMichael Y., El Dorado Hills, CACustomer since Oct 2020
“When I discovered that my previous agent in Washington state had bungled the transfer of my insurance coverage to my new home in California, I called Steve Carlson out of the blue based on his location. He immediately devoted a couple of hours to straightening out the other agent’s mistakes and ensuring that my home and cars at the new location were properly insured. I appreciate his immediate attention and good advice in adjusting my coverage.”