Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- AS
- TPTony P., Folsom, CACustomer since Jan 2021
“Similar to one of the other reviewers, after 25 years of not having a local insurance agent, we decided it was time to have some professional assistance in evaluating our insurance needs and policies. With multiple young drivers, our premiums had skyrocketed. Steve was wonderful to work with and got us lined up with new auto and homeowners policies saving us about 50% off what we were paying.”
- JFJudy F., Folsom, CACustomer since Jan 2021
“So happy to have found the Carlson Agency to update my insurance policies. After 30 years with another agency and insurance company I wanted to find a local independent agent who would provide better service and save me money on my policy premiums. Steve Carlson did an excellent job with both. He was patient, professional, thorough and saved me a large chunk of money. Being lazy and complacent for so many years, I didn’t realize how much I could have saved! I also appreciate that Steve was not an aggressive, pushy “salesman”, but instead worked with me to meet MY coverage goals. I highly recommend reviewing your insurance needs with Carlson Agency. (And this is NOT a paid endorsement.)”
Juan M., Sacramento, CACustomer since Aug 2019“I have thoroughly enjoyed working with this company. They are timely, professional, and knowledgeable in the auto and renter’s insurance business. Steve does a fantastic job assisting you with all your questions, comments, and concerns. I definitely recommend their services.”
- CCCurtis C., Orangevale, CACustomer since Dec 2019
“Steve is great to work with. He’s very timely and organized, and was extremely helpful when I needed to make decisions on my family’s vehicle and home insurance. He responds quickly and every step of my transaction was handled professionally and competently. Dealing with insurance agencies can be stressful and unpleasant, so I’m glad I’m working with Steve, who clearly demonstrates his commitment to customer service by asking me about my coverage goals, listening to my concerns, and offering well-reasoned options for me to consider. Give him a call…you’ll be glad you did.”
- RHRandy H., Shingle Springs, CACustomer since Dec 2019
“Steve had excellent customer service. Steve was informative & very trustworthy in my opinion. Steve offered honest recommendations & helped with my insurance needs. I would highly recommend Carlson insurance to both family & friends and I am currently using them myself.”
Virginia B., Olivehurst, CACustomer since May 2016“Literally BLOWN AWAY With the level of customer service and personal support! I worked with Steve for years at my previous place of employment, that offered payroll deductions and he was always responsive, polite, and on top of my many questions lol…honestly made me feel like I was his only client! When I relocated to a new place of employment I was forced to go with the big guys for service, it didn’t take long for me to return back to Carlson! What a HUGE DIFFERENCE in support! I couldn’t believe the long waits, the promise to call back but I’d be the one doing the call backs every single time, different agents every single time! I put up with this for a year! I had to find my old Insurance agency quick! And it took Steve a matter of minutes to do what I was trying to do with Mercer for Months! Smh! True saying of you know what you have when it’s gone! They can keep the payroll deductions I’m going home!! And you want to know the REALLY sad part! I’m not only getting 100% better service they were charging me three times (no exaggeration) the amount Steve was able to find me! Horrible service and they over charged me! Seeee ya! Thank you Steve and Carlson agency for your prompt and excellent customer service! It is off the charts!”
- JA
Alex T., Folsom, CACustomer since Aug 2019“It was a great pleasure to visit Carlson Agency and to insure my car there. Unlike in other agency, the atmosphere is very relaxing and friendly. I have just moved from another country and not familiar with the insurance system in US. Steve explained me all the details and showed several options. He answered all my questions and even gave me some advice on how to negotiate a car price at a dealership. It was a very positive experience. I will buy all my next insurance in this agency.
An important note for immigrants: you can insure your car here without a US license having only an international license from your home country.”
- JA
- SCShirley C., Citrus Heights, CACustomer since Dec 2018
“Steve was a wonderful agent! He helped me get the best deals for both my auto and renter’s insurances during my move into town and was so kind through the entire process. He was also very professional and prompt! Appreciate the fantastic service!”
- HHHeather H., Sacramento, CACustomer since Dec 2013
“Steve Carlson is great! I hate getting on the phone so I mostly communicate with him or the office via email. They are always responsive, super helpful, and great with follow-up. Steve has helped me and my family establish policies multiple times. Thanks for all you do!”