Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- CCCurtis C., Orangevale, CACustomer since Dec 2019
“Steve is great to work with. He’s very timely and organized, and was extremely helpful when I needed to make decisions on my family’s vehicle and home insurance. He responds quickly and every step of my transaction was handled professionally and competently. Dealing with insurance agencies can be stressful and unpleasant, so I’m glad I’m working with Steve, who clearly demonstrates his commitment to customer service by asking me about my coverage goals, listening to my concerns, and offering well-reasoned options for me to consider. Give him a call…you’ll be glad you did.”
- RHRandy H., Shingle Springs, CACustomer since Dec 2019
“Steve had excellent customer service. Steve was informative & very trustworthy in my opinion. Steve offered honest recommendations & helped with my insurance needs. I would highly recommend Carlson insurance to both family & friends and I am currently using them myself.”
Virginia B., Olivehurst, CACustomer since May 2016“Literally BLOWN AWAY With the level of customer service and personal support! I worked with Steve for years at my previous place of employment, that offered payroll deductions and he was always responsive, polite, and on top of my many questions lol…honestly made me feel like I was his only client! When I relocated to a new place of employment I was forced to go with the big guys for service, it didn’t take long for me to return back to Carlson! What a HUGE DIFFERENCE in support! I couldn’t believe the long waits, the promise to call back but I’d be the one doing the call backs every single time, different agents every single time! I put up with this for a year! I had to find my old Insurance agency quick! And it took Steve a matter of minutes to do what I was trying to do with Mercer for Months! Smh! True saying of you know what you have when it’s gone! They can keep the payroll deductions I’m going home!! And you want to know the REALLY sad part! I’m not only getting 100% better service they were charging me three times (no exaggeration) the amount Steve was able to find me! Horrible service and they over charged me! Seeee ya! Thank you Steve and Carlson agency for your prompt and excellent customer service! It is off the charts!”
- JA
Alex T., Folsom, CACustomer since Aug 2019“It was a great pleasure to visit Carlson Agency and to insure my car there. Unlike in other agency, the atmosphere is very relaxing and friendly. I have just moved from another country and not familiar with the insurance system in US. Steve explained me all the details and showed several options. He answered all my questions and even gave me some advice on how to negotiate a car price at a dealership. It was a very positive experience. I will buy all my next insurance in this agency.
An important note for immigrants: you can insure your car here without a US license having only an international license from your home country.”
- JA
- SCShirley C., Citrus Heights, CACustomer since Dec 2018
“Steve was a wonderful agent! He helped me get the best deals for both my auto and renter’s insurances during my move into town and was so kind through the entire process. He was also very professional and prompt! Appreciate the fantastic service!”
- HHHeather H., Sacramento, CACustomer since Dec 2013
“Steve Carlson is great! I hate getting on the phone so I mostly communicate with him or the office via email. They are always responsive, super helpful, and great with follow-up. Steve has helped me and my family establish policies multiple times. Thanks for all you do!”
- TBTom B., Carmichael, CACustomer since Aug 2012
“Steve Carlson is always there for you. Had trouble on a Friday night and tried to work it out directly with the insurance company. Didn’t work out so well. I tried calling Steve and he picked up and sorted out my issue and we were good to go on a Friday night. He always has your back and provides very good competitive rates. Wouldn’t work with anyone else. Thanks Steve!”
- Olga K., Folsom, CACustomer since Sep 2018
“Steve and his wife provide great customer service. They are very happy to explain things and don’t always recommend the cheapest option but the option that makes more sense for the customer. I ended up saving a lot of money and getting better coverage. Absolutely recommend.”
- Ernie T., Sacramento, CACustomer since Nov 2012
“We have been with the Carlson Agency Insurance Services for approximately 6 years have Home, Auto and Umbrella policies with them. The staff is courteous and helpful and are always on the ball. They have saved us a lot of money by insuring through them.”
- GG
